Guest Service Agent

Posted Wed, Oct 19  |  Hampton Inn & Suites by Hilton


  • Greet and communicate with guests in a professional manner and handle any concerns they may have during their stay
  • Communicate with the Engineering and Housekeeping Department regarding any maintenance or guest room requests
  • Have full understanding of software System, ONQ PM / Front Desk, assist with reservations, and checking guests in and out of the hotel knowing how and where to post all charges
  • Handle checks and credit cards received from guests for payment of hotel charges
  • Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants
  • Assist the Guest Services Manager by handling special requests, group blocking and unique circumstances
  • Maintain regular attendance, consistently be on time and observe prescribed work, break and meal periods in compliance with standards
  • Maintain High standards of professional appearance, hygiene and grooming


  • Must have flexibility to work nights and weekends
  • Must be able to read and write fluent English
  • Ability to read, write and comprehend simple instructions, short correspondence and memos
  • Ability to interpret and perform basic computer and POS system functions. Knowledge of Microsoft Office applications.
  • Knowledge of ONQ PM (Hilton)

Job Type: Full-time

Pay: From $18.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Weekend availability


  • High school or equivalent (Preferred)
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Parking & directions

Arsenal Yards is approximately a 10-minute drive from Harvard Square and approximately a 15-minute drive from Copley Square. Other areas will find it easily accessible from the Mass Pike or Fresh Pond Parkway, among many routes available to Watertown’s East End. Once on site, ample free parking is available. Traveling via public transportation? MBTA bus route 70 stops right on site and can be picked up at the Central Square Red Line T stop.